What kind of businesses do you accept?
We accept retail, Internet based, including online pharmacies, trade shows, mail order, telephone order, and home based businesses.

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What credit cards will I be able to accept?
Initially, you will be able to accept MasterCard, Visa and bank ATM debit cards. You will need to apply for American Express and Discover at the same time. We will assist you with the application process. There is no set up fee for American Express and Discover Card.

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I am a new merchant. How can Merchant Metro Services help me to start growing?
Few businesses are able to prosper if they are not able to accept credit cards from their customers. If you are opening a new business we strongly suggest that you fill out an application so that we can discuss with you the many ways that we can help your business grow. We will provide you with the ability to accept credit cards, whether you are opening an on-line business or a physical store. We'll provide you with access to our customer service line that will help you save time and money for your business. Merchant Metro Services is here to help you understand how fast, easy and profitable it can be to accept credit cards.

Be aware of some processors out there who are offering merchant services which may appear to be similar to that of Merchant Metro. They may charge you high application and discount fees, offer leasing with no cancellation terms, or sign you up for services that you just don't need. There are literally hundreds of web sites out there selling you unnecessary services.

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I already have a merchant account. Why should I consider changing my merchant account to Merchant Metro?
Merchant Metro will be able to offer you the latest technological advances in credit card processing whether it is done via desk top computer or personal digital assistant. In addition, we will beat any merchant processing rate that you currently have.

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What if I have less than perfect credit?
Our approval rate is 95%, so even if you have bad credit you have an excellent chance of being approved anyway.

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Do you offer a merchant gateway?
Yes, our Payment Gateway is VeriSign 128 bit Secure. After successful authorization of an order, Merchant Metro gives you total control of the options that you can choose for the transaction.

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The options available to you are:

• Pending
by default, the transaction is kept on 'Pending' mode, and remains so for twelve days, to enable you use any other option. If you fail to use any of the options, then the transaction is automatically deleted from the entire system.

• Shipped/Order Executed
If you select the 'Shipped/Order Executed' option, only then is the transaction is captured, your customer's credit card charged, and your account credited.

• Cancel
If, for some unforeseen reasons, you are unable to fulfill your customer's orders, you can utilize the 'Cancel' option and the entire transaction is cancelled.

• Partial Execution
Also, if you are able to execute the order partially only, only your desired partial amount will be charged to your customer's credit card and the balance will be cancelled. No cancellation fee, with regards to the cancelled amount, will be charged to you.

• Merchant Metro Variable Amount Interface
Ideal for merchants with a web storefront, The Web Link uses a easy-to-use HTML form post interface for credit card and net banking transaction authorization.

• Merchant Metro Shopping Cart Interface
For merchants without web developing resources, the shopping cart allows the sub-merchant to integrate a shopping cart directly into their website in a matter of a couple of hours.

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Do I need a business license?
No, you do not necessarily need to have a business license or trade name registration, but you do need to have a business that has been duly incorporated according to local applicable law.

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What is the discount rate?
Every bank charges a discount rate. The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you, Our discount rates are exceptionally low for both retail (swiped) merchants and for mail order/telephone order and Internet merchants.

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What is the Address Verification System?
If you sell mail order/telephone order, or through the Internet, you don't want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System (AVS) lets you enter the customer's home address and compares it to the address on file with their credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will detect this for you.

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Will I receive a statement?
Yes. You will receive a comprehensive merchant statement on a monthly basis. It will list all your bank deposits, credits, debits, and total sales volume. If you should have any questions about your statement we encourage you to call us on our number at 1-941-592-2010 and a customer service representative will be more then happy to discuss it with you.

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How will I get my money?
Your money will be deposited directly into your current business checking account. Funds are usually available within 2 business days (sometimes slightly longer if your business is considered high risk).

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How do I apply?
Just fill out the free, no obligation, online Merchant Account Application. We will contact you within 24 hours (not including weekends and holidays) to discuss it with you. After we discuss your preliminary application, if you wish to proceed we will send you a simple to fill out, application package. Once the application has been completed and returned to us we will let you know the ultimate results within 48 hours

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How long does the approval process take?
Once we receive all the paperwork you will be notified of the outcome in 48 hours. If you are approved, and this is very likely, we will quickly begin the startup process to get you up and running as quickly as possible.

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Is there a service phone number that I can call if I need help?
Yes! You will have live, toll-free merchant assistance available to you between the hours of 9:00 AM and 5:30 PM EST, Monday through Friday at 1-941-592-2010. After regular business hours we can still be reached by E-mail and will respond immediately to any urgent request for help.

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